Can I do an exchange if the sizing/fitting don’t fit me?

We do not exchange but we accept return. You may return your item and will be refunded on the selected items. 

We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). Delivery fees to return your order, if any, will not be refunded.

 

What is your return policy?

• Return must be done within 10 working days upon receiving your order.
• Returns are provided for all items.
• Item in sales category is strictly not allowed to return or exchange.
• Promotion items (E.g. Early Bird promotion/Rebate) is allowed to return. All shipping fee will borne by customer.
• Return must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered).
• Must complete and enclose the return form with your returned items.
• We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
• Refund would only be credited back to the original account from which the payment was made.
• You are responsible for the shipping cost and custom duty of returned item.
• You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

You may refer to our Terms & Conditions for more details.

 

How do I return an item?

Mail your item to the following address:

SANFRANO
D-03-03, My Loft Tower, Empire City Damansara Perdana, Jalan PJU 8/1,
47820 Petaling Jaya, Selangor, Malaysia.
017-6445209

 

Have you received my returned item?

Please provide us your tracking info once you mail out your returned item. We will email you once we receive your returned item and your return request will be processed within 3 working days.

 

How will I receive my refund?

Refund would only be credited back to the original account from which the payment was made.