We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site (www.sanfrano.com). Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.

 

Information

We are PREMIUM 1 GLOBAL MARKETING, a registered company in Malaysia, with registration number 003198735-P and our registered office address is D-03-03, My Loft Tower, Empire City Damansara Perdana, Jalan PJU 8/1, 47820 Petaling Jaya, Selangor, Malaysia.

We can be contacted by [email protected]
Our working days are Monday-Friday, 9am-7pm (Exclude local public holiday)

 

Order

• You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed.
• You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
• We reserve the right to decline any request of amend order if the order has already processed.
• Combine order is strictly not allowed. All orders are shipped out according to order number.

 

Payment

• We accept payment via Local Internet Banking, Credit/Debit Cards and e-Wallet.
• Please complete the payment and provide payment notification to us within 24 hours upon order place as all unpaid orders will be automatically cancelled after time limit.
• If your order is cancelled due to no payment notification done in time limit, refund would only be done as store credit, no cash refund is allowed.
• For payments made via credit card, debit card or e-wallet, any approved refund shall be processed strictly via the original payment method used, in accordance with payment service provider requirements. Store credit refunds apply only where permitted and do not override card or e-wallet refund obligations.
• The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.

 

Delivery

• Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.
• Our mailing day is Monday to Friday, excluding weekend and local public holiday.
• Ready stocks order will be mailed in 1-3 working days upon payment verification while backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.
• All orders are shipped out according to order number, no combined order is allowed.
• Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.

• Please contact us via email, we will make reasonable effort to assist you for lost parcel.

• For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it. 

 

Bounced Parcel

• We will contact via email if we receive any bounced parcel bearing their name.
• Cost of re-delivery charged will be borne by customer
• We reserve the right to decline the request to combine new order with bounced parcel.
• Bounced parcel that are unclaimed after 180 days (half year) will be deemed as SANFRANO’s property and no compensation will be done as sufficient response time has been given.

 

Defect

We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free.

• Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.
• Minor variation in measurement (1-3cm) is not considered as defect.
• Minor imperfection (small black dots/ small stain/loose thread below 1cm) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

Please contact us at [email protected] if you believe you have received a defective product within 10 working days with your order number and photo of defect part. 

Free door to door pickup service will be provided if the item acknowledged to be defective. Item returned must be unworn, unwashed, unaltered ,and with its tags intact. If the replacement piece is no longer available, store credit with no expiry date will be issued.

 

Return & Refund

• Return must be done within 10 working days upon receiving your order.
• Returns are provided for all items.
• Item in sales category is strictly not allowed to return or exchange.
• Promotion items (E.g. Early Bird promotion/Rebate) is allowed to return. All shipping fee will borne by customer.
• Return must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered).
• Must complete and enclose the return form with your returned items.
• We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
• Refund would only be credited back to the original account from which the payment was made.
• You are responsible for the shipping cost and custom duty of returned item.
• You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent. 

 

Authenticity & Resale Disclaimer

All pre-owned items offered for sale on SANFRANO, including those sourced through the “Sell to Us” program or third-party suppliers, are subject to SANFRANO’s internal authentication and quality control standards.

While reasonable efforts are made to verify authenticity, SANFRANO retains sole discretion in determining the authenticity, condition, and resale eligibility of any item.

Any item identified as counterfeit or non-compliant with authenticity standards will not be sold. SANFRANO shall not be liable for claims arising from items rejected, removed, or withheld from sale in accordance with these standards.

 

SANFRANO reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted. These Terms & Conditions shall be read together with and form an integral part of our Refund & Return Policy, Shipping & Delivery Policy and Privacy Policy. In the event of any inconsistency, these Terms & Conditions shall prevail.

(*Updated on 01/09/2025 by SANFRANO)